Frequently Asked Questions
What is TheSpot?
TheSpot is a service that allows event organizers to organize any type of event, and allows customers to buy their tickets online on the same platform. It also allows people to connect to other people going and to talk directly to the event planner.
How do I download TheSpot?
TheSpot can easily be downloaded on the App Store and on Google Play Store.
What are the pros of buying on TheSpot?
Pros are that you save a lot of time and energy. All of that while increasing the chances to meet new people at the event.
How do I create an event on TheSpot?
You can make a request through the website, then we’ll check if you’re eligible to create events on TheSpot.
What kind of events are on TheSpot?
TheSpot covers a wide range of events, we find categories such as Beach, Art, Cinema, Conference, Party, and Gospel...
How do I know the events are real and really happening?
When tickets for an event are being sold on TheSpot that means there’s an agreement between TheSpot and the event organizer. TheSpot then makes sure the event is really happening.
How do I pay for a ticket on TheSpot?
You can pay for your ticket using Digicel’s MonCash or any valid credit card.
How do I get access using the ticket generated on TheSpot?
You easily get access when the gatekeeper scans or checks your code. If your ticket is valid you’ll get access.
What if someone steals my ticket code?
If someone steals your ticket code, you can contact TheSpot’s technical team, and then we’ll make sure to get you a new one.
What if my ticket cannot be scanned even though it’s valid?
In rare cases where this would happen, TheSpot’s team is always ready to solve your problem in a matter of minutes.
Can I buy a ticket for someone else?
You cannot yet buy a ticket directly for someone else, but you can share it with someone after buying it. The process is easy and secure.
What if the event is postponed?
If an event is postponed and there seems to be no plan to do it anymore, the customer has to contact the event organizer. TheSpot doesn't organize events. We are an online and digital point of sale.
How do I know when my event is sold out?
You have to allow TheSpot Planner to send you notifications, you’ll receive one when half of your tickets are sold and another one when your event is sold out.
What if a scan is not working?
If a scan is not working you can validate the tickets through the tickets list. If the problem persists you should contact TheSpot’s technical team right away.
Is it possible to edit my event?
Yes, it is possible at any given moment to edit your event whether it is to add more tickets, change the flyer, the date, etc…
How do I know the ticket generated on TheSpot is authentic?
You can directly talk to the event organizer via chat if you need any confirmation about the authenticity of the tickets generated on TheSpot.
Price & Payment
Are the tickets the same price on TheSpot?
Tickets are usually the same price on TheSpot, but it really depends on the event organizer, tickets can also be at a lower price depending on the event organizer.
When I Pay for an event did my pin is shared with TheSpot?
When a payment is processing, all information goes to the third party company (Digicel for MonCash and Stripe for credit card).
How do I know if there are discounts on TheSpot?
If there are any discounts, they will be shared through notifications and a mailing list.